Privacy policy
Last updated: July 11, 2026
Zenoya ("we," "us," "our") operates this website and store to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, place an order, or contact us. Our store is powered by Shopify, which helps us securely process orders and payments.
Information We Collect
- Contact details — name, address, phone number, email
- Order information — items purchased, order history, delivery address
- Payment information — for Cash on Delivery orders, we do not collect card details; for prepaid orders, payment is processed securely through Shopify
- Device & usage information — IP address, browser type, and how you interact with our site (used for improving your shopping experience)
- Communications — messages you send us via email or contact forms
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order status
- Provide customer support
- Improve our website and product offerings
- Send you promotional offers (only if you've opted in — you can unsubscribe anytime)
- Prevent fraud and keep our store secure
How We Share Your Information
We only share your information with:
- Shopify, our e-commerce platform, to operate the store and process orders
- Delivery/courier partners, to fulfill and deliver your order
- Payment processors, for any prepaid transactions
- Legal authorities, only if required by law
We do not sell your personal information to third parties.
Data Security
We take reasonable steps to protect your information, though no online system can guarantee complete security. We recommend not sharing sensitive information through unsecured channels.
Data Retention
We retain your information only as long as necessary to fulfill your orders, provide support, and meet legal obligations.
Your Rights
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of promotional emails (via the unsubscribe link, or by contacting us directly)
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices. The "Last updated" date at the top will always reflect the most recent version.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us: